TK Shop Customer Care & Support

 

Effective Date: October 26, 2025

 

At TK Shop, we believe that luxury isn’t just about the products — it’s about the experience. From the moment you place your order to the day your item arrives, our goal is to provide effortless service and dependable support with every purchase.

1. Our Promise

Every TK Shop item is thoughtfully crafted to reflect elegance, quality, and individuality. We partner with professional print and fulfillment teams to ensure each order is produced to the highest standard.

If your experience ever falls short of your expectations, our support team will make it right — quickly and with care.

2. Order Assistance

Need help tracking your order or updating delivery details?
We’re here to help.

Simply email TK Shop Support at info@tkshoponline.com with your order number and inquiry.
We’ll respond within 24–48 hours on business days.

For your convenience:

• You’ll receive an email with tracking information as soon as your order ships.

• You can check your order’s current status by referring to your shipment confirmation email.

3. Product Care Tips

To help your luxury items last:

• Tumblers: Hand wash only; avoid dishwashers to preserve print and shine.

• Duffel Bags: Spot clean gently with a damp cloth; air dry only.

• Apparel: Turn inside out before washing; use cold water and mild detergent; tumble dry low or hang to dry.

These care steps will help maintain the quality and color of your TK pieces.

4. Refunds & Replacements

Each item is made to order, so we don’t accept general returns or exchanges.
However, if your product arrives damaged, defective, or incorrect, please reach out within 7 days of delivery so we can arrange a replacement or refund.

You can review our full [Refund & Return Policy] for details.

5. Shipping Questions

All shipping details — including processing timeframes, carrier options, and international delivery info — are listed in our [Shipping Policy].
If you haven’t received your tracking update or shipment confirmation, contact us and we’ll assist right away.

6. Customer Experience Philosophy

Luxury should feel personal.
We handle every inquiry with care, discretion, and genuine attention to detail.
Our brand is built on integrity, communication, and respect for our customers’ time and trust.

At TK Shop, you’re not just making a purchase — you’re joining a lifestyle of quality and intentional design.

7. Contact Us

TK Shop Support Team
📧 Email: info@tkshoponline.com
Hours: Monday–Friday | 9:00 AM – 6:00 PM EST
Response Time: Within 24–48 hours