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Refund & Return Policy

TK Shop Refund & Return Policy

 

Effective Date: October 26, 2025

 

At TK Shop, each item is crafted to order with care, ensuring a one-of-a-kind product made especially for you. Because all orders are custom-made through our production partner (Printify), we are unable to accept general returns or issue refunds due to buyer’s remorse, sizing, or preference.

However, your satisfaction matters deeply to us. If your order arrives damaged, defective, or incorrect, we will gladly make it right.

1. Eligibility for Refund or Replacement

You may request a refund or replacement if:

  • The item arrives damaged or defective,

  • The product you received does not match your order, or

  • There was an error in printing or fulfillment caused by our production partner.

Requests must be submitted within 7 days of delivery (based on tracking confirmation).

2. How to Request a Refund

Please email TK Shop Support at info@tkshoponline.com with the following details:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos of the product and packaging

Our team will review your request within 24–48 hours and provide next steps.

3. Refund Options

Depending on the issue, you may receive one of the following:

  • A replacement item at no additional cost

  • A full or partial refund to your original payment method

Refund approval is at the discretion of TK Shop once the claim and photos are verified.

4. Non-Refundable Situations

Refunds will not be issued for:

  • Buyer’s remorse or change of mind

  • Incorrect size or color selected at checkout

  • Delays caused by shipping carriers or customs

  • Slight color or placement variations due to print production

Please review all product details carefully before placing your order.

5. Late or Missing Refunds

If your refund has been approved but not received within 10 business days:

  • First, check your bank or credit card account.

  • Then, contact your bank or card issuer, as processing times can vary.
    If you’ve done this and still haven’t received your refund, contact us at info@tkshoponline.com for assistance.

6. Exchanges

Because all products are made to order, we do not offer standard exchanges.
If you received a damaged or incorrect item, we will replace it with the correct product.

7. Shipping Returns

In most cases, returns are not required unless specifically requested by TK Shop or Printify.
If a return is needed, we will provide instructions and the appropriate return address.

8. Contact Us

If you have any concerns or questions about your order, please reach out to:

TK Shop Support Team
📧 Email: info@tkshoponline.com
Response time: within 24–48 hours on business days

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