TK Shop Frequently Asked Questions (FAQ)

 

Effective Date: October 26, 2025

 

Welcome to TK Shop’s FAQ page — where we answer the most common questions about our products, orders, and policies.
If you don’t find what you’re looking for, please contact TK Shop Support at info@tkshoponline.com and we’ll be happy to assist you.

ORDERS & PROCESSING

How long does it take to process my order?

Each TK Shop item is made to order through our professional Printify partners.
Please allow 2–5 business days for production before shipping.
You’ll receive a confirmation email with tracking details as soon as your order ships.

Can I change or cancel my order after it’s placed?

Because production begins quickly, we’re usually unable to make changes once an order is submitted.
If you need assistance, contact us within 12 hours of placing your order — we’ll do our best to help before printing begins.

SHIPPING

How long does shipping take?

• U.S. Orders: 5–10 business days after processing

• International Orders: 10–20 business days after processing

Total estimated time: 7–14 business days (U.S.) or up to 25 days (international).
Delivery times may vary slightly during holidays or high-volume seasons.

Do you ship internationally?

Yes, TK Shop ships worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number.
Tracking updates may take up to 48 hours to appear in the carrier’s system.

RETURNS & REFUNDS

Do you accept returns or exchanges?

Because every product is custom-made to order, we do not accept general returns or exchanges.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll arrange a replacement or refund.
You can view our full [Refund & Return Policy] for more details.

How do I request a refund or replacement?

Email TK Shop Support at info@tkshoponline.com with:

1. Your order number

2. A brief description of the issue

3. Clear photos of the product and packaging

We’ll respond within 24–48 hours with next steps.

PRODUCT INFORMATION

Are your items truly made to order?

Yes. Each piece — from our tumblers to our duffel bags and apparel — is crafted only after you order, ensuring exclusivity and quality control.

How should I care for my products?

• Tumblers: Hand wash only. Avoid dishwashers and harsh abrasives.

• Duffel Bags: Spot clean gently with a damp cloth; air dry.

• Apparel: Turn inside out before washing; cold water; mild detergent; tumble dry low or hang to dry.

Following these care steps will help maintain the quality and color of your TK Shop pieces.

CUSTOMER SUPPORT

How can I reach TK Shop?

You can contact our support team anytime at info@tkshoponline.com.
We respond within 24–48 hours during regular business days.

Where is TK Shop located?

TK Shop is an online luxury boutique, serving customers worldwide.
All items are designed, printed, and shipped through our trusted fulfillment partners.

What should I do if I haven’t received my order yet?

First, check your tracking link for updates.
If it’s been more than 20 business days (U.S.) or 30 business days (international) since shipping, contact us — we’ll review the status and assist you right away.

CONTACT

For any other questions, please reach out to:
TK Shop Support Team
📧 Email: info@tkshoponline.com
Hours: Monday–Friday | 9:00 AM – 6:00 PM EST